Hello Certificate 3 Students, I'm so glad that you found your way to our class Blog.
This is where you can find all of the documents and communications for both of the classes taught in your Thursday classes: 'Communicate to deliver quality customer service' and 'Apply negotiation skills in non-routine contexts'. So if you missed a class or get a bit behibd in your work, you can come here to see what we're up to. So far, everyone should have their assessment guides and you will have signed a receipt for them. If you can't find yours, click on the links below to get a fresh copy.
Your first customer service task was to observe and report on customer service. If you click on this link, it will take you to Task 1, which you can print off, complete and hand in to me as soon as you can. Hopefully you will catch up with everyone else very soon. If you are not sure if you have done this task or not, come and ask me on Thursday and I will show you my assessment grid.
Also, in the first week, we completed a 'Customer Service Survey', and we discussed the standard of Customer Service in Campbelltown. If you missed out, please download and complete the survey and remember to answer this question on the back of the survey:
What is Quality Customer Service?
We had hoped to begin on the topic of Negotiation Skills but we had such a good time discussing Customer Service that we decided to dedicate the whole of week 2 to Negotiation Skills. Looking forward to seeing you then.
Cheers,
LiZzY
The most important quality of a sales person should be that he must be able to communicate with his customers so powerfully that he compels the customers to engage with him. Encouraging people to listen to what he has to say is the first most critical step that makes the steps that follow easier to accomplish.Negotiation Skills
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