Welcome back ladies,
Today we learned how to prepare for a non-routine negotiation. We began with some definitions and if you missed the class, I would like you to write down the following information on a piece of paper, answer the questions and hand this in to me as soon as you can. On the top of the paper, write your name, the date and the following title:
PREPARE FOR A NON-ROUTINE NEGOTIATION
Define Negotiation:
Negotiation is a dialog between two or more people or parties, intended to reach an understanding, resolve point of difference, or gain advantage in outcome of dialogue.
Define Objective:
(in the context of a negotiation)
The objective is something that the negotiation is intended to attain or accomplish. It is the Purpose, goal, target of the negotiation.
Define Routine:
A routine is a customary or regular course of action or procedure. A routine is something that can be expected and planned for.
List 4 examples of Routine Negotiations:
(the first one has been done for you)
1) Deciding what time your child will go to bed at night.
2) ______________________________________________________
3) ______________________________________________________
4) ______________________________________________________
Define Non-Routine:
Non-routine is something that happens at random.
List 4 examples of Non-Routine Negotiations:
(the first one has been done for you)
1) Asking your boss for a pay-rise.
2) _______________________________________________________
3) _______________________________________________________
4) _______________________________________________________
Define Issues:
(in the context of a negotiation)
The Issues are those things that effect the stakeholders in a negotiation. When deciding what the issues of a negotiation are, ask yourself this question: "Why is this negotiation important?"
Define Stakeholders (in the context of a negotiation):
A stakeholder is any person or organisation who has a vested interest in the outocome of the negotiation. When deciding who the stakeholders in a negotiation are, ask yourself this question: "Who does this negotiation effect?" or "Who will be effected by the outcomes of this negotiation?"
Make a list of 6 Stakeholders in the case of a pay-rise negotiation, and for each one, list two of the issues that effect that stakeholder: (the first one has been done for you)
Stakeholder 1) The Boss
Issue a) She wants to save money.
Issue b) She wants to make sure her employees feel happy and valued.
Stakeholder 2) _________________________________________________
Issue a) _____________________________________________
Issue b) _____________________________________________
Stakeholder 3) _________________________________________________
Issue a) _____________________________________________
Issue b) _____________________________________________
Stakeholder 4) __________________________________________________
Issue a) ______________________________________________
Issue b) ______________________________________________
Stakeholder 5) __________________________________________________
Issue a) ______________________________________________
Issue b) ______________________________________________
Stakeholder 6) __________________________________________________
Issue a) ______________________________________________
Issue b) ______________________________________________
Define Mind Mapping:
A Mind map is a diagram used to represent words, ideas, tasks or other items linked to and arranged around a central key word or idea.
To learn more about mind mapping, you may want to watch this video from YouTube:
Now that you have learned how to prepare for a non-routine negotiation, you are ready to complete our assessment task. Click here to open the document, print it off and answer all of the questions. Hand this assignment in as soon as you can so that you can catch up with the rest of the class.
Looking forward to seeing your work,
Lizzy
Thursday, August 11, 2011
Wednesday, August 10, 2011
Week 3
Hello Everyone,
Today, we went to the library group study room 1 and enjoyed a Customer Service Workshop, complete with two videos and a workbook. We were assessed on our work in this class, so if you were unable to attend this workshop, don't worry, you can still catch up. Click here to get the workbook and borrow the video "The Art of Customer Relations" Call Number: 685.812BUSI from the TAFE library. Watch the video and answer the questions. Hand it in as soon as you can and we'll get your marks up on the grid with everybody else's.
Looking forward to another exciting week.
LiZzY
Today, we went to the library group study room 1 and enjoyed a Customer Service Workshop, complete with two videos and a workbook. We were assessed on our work in this class, so if you were unable to attend this workshop, don't worry, you can still catch up. Click here to get the workbook and borrow the video "The Art of Customer Relations" Call Number: 685.812BUSI from the TAFE library. Watch the video and answer the questions. Hand it in as soon as you can and we'll get your marks up on the grid with everybody else's.
Looking forward to another exciting week.
LiZzY
Week 2
Hello Everyone,
Today we learned about Interpersonal Skills and their importance to Quality Customer Service as well as Negotiation Skills. Students were shown pictures and asked to answer questions about them. If you missed this activity, don't worry, you can still have a go.
What are Interpersonal Skills?
Simply put interpersonal skills are the skills we use to interact or deal with others. Interpersonal skills are sometimes also referred to as communication skills, people skills and/or soft skills. How we deal with others can greatly influence our professional and personal lives, improving these skills builds confidence and enhances our relationships with others.
We all have interpersonal skills. We've been learning them, usually subconsciously, since birth. We learn how people are likely to react to what we say and do. How these actions are likely to make them, and us, feel. People with good interpersonal skills have learnt to identify which are the best ways of interacting with others in different situations. Interpersonal skills are easily developed, a little time and effort spent working and practicing your interpersonal skills will pay huge rewards in your professional and personal lives.
Here is a list of some important Interpersonal Skills:
• Personal Appearance
Keeping our personal appearance tidy and inoffensive is a basic interpersonal skill which is easy to overlook, but is so vital to every interaction we have with others. Keeping breath fresh, hair and clothes clean and tidy, refraining from any extreme styles will help us to make a good first impression.
• Smile Often
A interpersonal skills list would be incomplete without a smile. Few people would like to be around someone who is always down in the abandons. Do your best to be friendly and upbeat with your coworkers. Keep up a positive, cheerful attitude about work and about life.
• Pay attention to others
View what is going on in other people’s lives. Make eye contact and address people by their first names. Recognize their happy milestones, and express concern and sympathy for difficult situations such as a sickness or death.
• Be appreciative
Discover one positive thing about everyone you work with and let them hear it. Say thank you when someone helps you. Have a bighearted with praise and kind words of encouragement. Make coworkers feel welcome when they call or stop by your office. If you let others know that they are appreciated, they will want to give you their best.
• Perform active listening
To actively listen is to show that you are willing to hear and understand another’s approach. It means repeat, in your own words, what the other person has said. In this way, you know that you understood their meaning and they know that your answers are more than lip service.
• Humor them
Don’t be afraid to be funny. Most people are drawn to a person that can make them laugh. Use your sense of humor as an effective instrument to lower dividers and gain people’s love.
• Resolve arguments
Take a step further than just bringing people together, and become someone who resolves conflicts when they arise. Learn how to be an effective mediator, if coworkers quarrel for something arrange it immediately. By taking on such a leadership role, you will harvest respect and admiration from those around you.
• Do not complain
There is nothing worse than a continual complainer or objector. If you must put into words your complaints, voice out to your personal friends and family, and keep it short. Spare those around you, or else you will get a bad reputation.
• Put yourself in their shoes
Empathy means being able to put yourself in someone else’s shoes and realize how they feel. Try to view conditions and responses from another person’s view. This can be accomplished through staying in touch with your own emotions; those who are bringing to an end from their own feelings are often incapable to empathize with others.
The interpersonal skills list may vary from person to person but note that the points listed above also make an enormous difference to anyone’s personality. Let your light shine!
The Activity:
Instructions: On a piece of paper, write your name and today's date. Also write, "Interpersonal Skills" Look at the following pictures and answer the questions for each one:
Picture 1) Mechanic
1. How important are interpersonal skills for this line of work?
2.What will happen if this person has poor interpersonal skills?
3.Would the education and training this person had in preparing for their career help them improve interpersonal skills?
1. Are interpersonal skills important in the careers that this person is practicing?
2.What happens if interpersonal skills are lacking?
3.If you were going to employ this person, what kind of interpersonal skills would you want him to have?
Picture 3) Salesman
1. Do you think this salesperson has good interpersonal skills?
2. What kinds of interpersonal skills would be important in his work?
3. What happens if interpersonal skills are lacking?
Picture 4) Doctor
1. List some of the kinds of interpersonal skills that are needed in a health care professional.
2. Have you ever visited someone in this occupation who did not have good interpersonal skills? If so, what was it like?
3. Are interpersonal skills in this work optional or do they play a role in the actual success of the job being performed?
Picture 5) Police Officer
1. Is this police officer likely to have good interpersonal skills?
2. What opportunities have you had to observe the interpersonal skills of someone in this line of work?
3. Based on what is shown on television, how are good interpersonal skills helpful in this job? Does television provide an accurate portrayal of this job?
Please complete this assignment and hand it to me at your very first opportunity so I can give you credit for your work.
See you next week,
Elizabeth
Today we learned about Interpersonal Skills and their importance to Quality Customer Service as well as Negotiation Skills. Students were shown pictures and asked to answer questions about them. If you missed this activity, don't worry, you can still have a go.
What are Interpersonal Skills?
Simply put interpersonal skills are the skills we use to interact or deal with others. Interpersonal skills are sometimes also referred to as communication skills, people skills and/or soft skills. How we deal with others can greatly influence our professional and personal lives, improving these skills builds confidence and enhances our relationships with others.
We all have interpersonal skills. We've been learning them, usually subconsciously, since birth. We learn how people are likely to react to what we say and do. How these actions are likely to make them, and us, feel. People with good interpersonal skills have learnt to identify which are the best ways of interacting with others in different situations. Interpersonal skills are easily developed, a little time and effort spent working and practicing your interpersonal skills will pay huge rewards in your professional and personal lives.
Here is a list of some important Interpersonal Skills:
• Personal Appearance
Keeping our personal appearance tidy and inoffensive is a basic interpersonal skill which is easy to overlook, but is so vital to every interaction we have with others. Keeping breath fresh, hair and clothes clean and tidy, refraining from any extreme styles will help us to make a good first impression.
• Smile Often
A interpersonal skills list would be incomplete without a smile. Few people would like to be around someone who is always down in the abandons. Do your best to be friendly and upbeat with your coworkers. Keep up a positive, cheerful attitude about work and about life.
• Pay attention to others
View what is going on in other people’s lives. Make eye contact and address people by their first names. Recognize their happy milestones, and express concern and sympathy for difficult situations such as a sickness or death.
• Be appreciative
Discover one positive thing about everyone you work with and let them hear it. Say thank you when someone helps you. Have a bighearted with praise and kind words of encouragement. Make coworkers feel welcome when they call or stop by your office. If you let others know that they are appreciated, they will want to give you their best.
• Perform active listening
To actively listen is to show that you are willing to hear and understand another’s approach. It means repeat, in your own words, what the other person has said. In this way, you know that you understood their meaning and they know that your answers are more than lip service.
• Humor them
Don’t be afraid to be funny. Most people are drawn to a person that can make them laugh. Use your sense of humor as an effective instrument to lower dividers and gain people’s love.
• Resolve arguments
Take a step further than just bringing people together, and become someone who resolves conflicts when they arise. Learn how to be an effective mediator, if coworkers quarrel for something arrange it immediately. By taking on such a leadership role, you will harvest respect and admiration from those around you.
• Do not complain
There is nothing worse than a continual complainer or objector. If you must put into words your complaints, voice out to your personal friends and family, and keep it short. Spare those around you, or else you will get a bad reputation.
• Put yourself in their shoes
Empathy means being able to put yourself in someone else’s shoes and realize how they feel. Try to view conditions and responses from another person’s view. This can be accomplished through staying in touch with your own emotions; those who are bringing to an end from their own feelings are often incapable to empathize with others.
The interpersonal skills list may vary from person to person but note that the points listed above also make an enormous difference to anyone’s personality. Let your light shine!
The Activity:
Instructions: On a piece of paper, write your name and today's date. Also write, "Interpersonal Skills" Look at the following pictures and answer the questions for each one:
Picture 1) Mechanic
1. How important are interpersonal skills for this line of work?
2.What will happen if this person has poor interpersonal skills?
3.Would the education and training this person had in preparing for their career help them improve interpersonal skills?
Picture 2) Judge
1. Are interpersonal skills important in the careers that this person is practicing?
2.What happens if interpersonal skills are lacking?
3.If you were going to employ this person, what kind of interpersonal skills would you want him to have?
Picture 3) Salesman
1. Do you think this salesperson has good interpersonal skills?
2. What kinds of interpersonal skills would be important in his work?
3. What happens if interpersonal skills are lacking?
Picture 4) Doctor
1. List some of the kinds of interpersonal skills that are needed in a health care professional.
2. Have you ever visited someone in this occupation who did not have good interpersonal skills? If so, what was it like?
3. Are interpersonal skills in this work optional or do they play a role in the actual success of the job being performed?
Picture 5) Police Officer
1. Is this police officer likely to have good interpersonal skills?
2. What opportunities have you had to observe the interpersonal skills of someone in this line of work?
3. Based on what is shown on television, how are good interpersonal skills helpful in this job? Does television provide an accurate portrayal of this job?
Please complete this assignment and hand it to me at your very first opportunity so I can give you credit for your work.
See you next week,
Elizabeth
Subscribe to:
Posts (Atom)